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Legal information

Last updated: October 2026

Privacy policy

THE OWNER is committed to protecting the privacy of visitors to this website. This policy explains what personal data we process, why, and what your rights are, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). It does not apply to third-party websites or social networks we link to, which have their own policies.

Key information

Controller
THE OWNER. Contact details are in the legal notice.
Purpose
To respond to your contact and valuation requests, and to provide and manage our real estate and mortgage intermediation services.
Legal basis
Your consent when you send us your details, and pre-contractual steps or the performance of the services contract.
Recipients
We do not share your data with third parties unless required by law. We rely on providers who process it on our behalf (see below).
Your rights
Access, rectification, erasure, objection, restriction of processing and portability.
Retention
For as long as the relationship lasts or as required to meet legal obligations.
Complaints
You may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

What data do we process and how do we obtain it?

We only process the data you give us: your name, phone number, the reason for your enquiry and any message you write in the contact form; and, if you contact us by WhatsApp or email, the information you include in that conversation (for example, the area, size and situation of your property when you request a valuation). You guarantee that the data you provide is accurate and agree to let us know of any changes.

Why do we process it?

  • To answer your enquiry and get in touch with you.
  • To prepare a valuation of your property when you request one.
  • To provide, manage and invoice our services if you decide to hire them.

We do not use your data to send you advertising or to build profiles.

What is the legal basis?

The consent you give us when you send us your data and, where applicable, pre-contractual steps taken at your request or the performance of the services contract. Data sent by children under 14 will be understood to have been provided with the consent of their legal guardians; if this is not the case, the guardian must let us know as soon as they become aware of it.

Who else processes your data?

We do not share your data with third parties unless required by law. To provide our services we use providers acting as data processors:

  • Formspree, Inc.: receiving contact form messages.
  • Google (Google Workspace): email.
  • Cloudflare, Inc.: hosting of this website.

Some of these providers may process data outside the European Economic Area (for example, in the USA). In such cases, the transfer is covered by the safeguards provided for in the GDPR, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses.

If you choose to contact us by WhatsApp, the conversation takes place through WhatsApp (Meta) and is also subject to its own privacy policy.

How long do we keep your data?

For as long as needed to deal with your enquiry or while we have a business relationship with you, and afterwards for the applicable legal periods. If your enquiry does not lead to any relationship, we will delete your data once it is no longer needed.

What are your rights?

You have the right to know whether we process your data, to access it, to have it corrected if inaccurate, to request its erasure, to object to its processing, to request its restriction and to data portability. You can exercise these rights by writing to contact@spiralproperties.com or to the postal address in the legal notice, enclosing a copy of an identity document. You may also lodge a complaint with the Spanish Data Protection Agency.

What security measures do we apply?

We apply the technical and organisational measures set out in Article 32 GDPR to ensure an appropriate level of security: encrypted connection (HTTPS), access control, backups and regular review of our processes.

Cookie policy

A cookie is a small text file that some websites store in your browser to remember information about your visit.

Does this website use cookies?

No. This website does not set any first-party or third-party cookies, nor does it use any other tracking, analytics or advertising technologies. That is why you do not see a cookie banner when you visit.

When you click a link to an external service (for example, WhatsApp or Instagram), you leave this website and that service may use its own cookies in accordance with its policy.

Changes to this policy

If we add cookies in the future (for example, to measure visits), we will update this policy and ask for your consent before setting them.

Managing cookies in your browser

In any case, you can block or delete cookies from any website in your browser settings: